In collaboration with the British Standards Institution (BSI), and with the assistance of a range of stakeholders, CPNI has reviewed and refreshed its comprehensive guidance on mail screening and security. You can read the full guide here, but we’ve also summarised a few tips below for you:

General Protective Measures:

Remember, any suspicious package should be taken seriously, even if the vast majority turn out to be false alarms. Make sure staff handling deliveries are well educated on any indicators of possible threats and know how to deal with them.

Postal threats:

Procedures in place should cater for every eventuality – recipients of suspicious deliveries are unlikely to know off the bat what type it is.

A device is unlikely to function through being moved, as most postal deliveries are roughly handled before arriving at their destination.

Be aware that delivered items come in a variety of shapes and sizes.

Take measures such as matching deliveries against orders, only accepting those which are expected; using trusted suppliers wherever possible; maintaining vigilance; inspecting deliveries.

Post rooms:

All incoming post (including Royal Mail, and courier and hand delivered items) should be channeled through the post room and its screening systems.

A worthwhile level of protection can be achieved by post room staff looking out for suspicious items, or better still inspecting each item.

Post rooms should ideally be located off-site or in a separate building, thereby minimising the disruption to business if there is an incident.

Post room staff should have ready access to hand-washing facilities and should wash their hands before breaks and after work.

Using X-ray systems:

X-ray machines can be used to screen mail for the presence of hazardous items such as blades and explosive, incendiary or CBRN devices.